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A therapist sits at a desk with her head in her hands, visibly overwhelmed, staring down at an open laptop.

Private Pay Therapy: Why I Made the Switch

Last week, I called an insurance company. This call triggered why I switched to Private Pay Therapy. I was on hold for just over an hour. When someone finally answered, I was transferred — twice — to different departments, each time explaining from the beginning why I was calling. After the second transfer, I was …